Refund policy

Last Updated: 20 June 2026

Thank you for shopping with us. We want you to be happy with your purchase. If you're not completely satisfied, please review our policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, damaged, or altered after delivery.
• Clearance or sale items (unless faulty).
• Gift cards.

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will review the claim and offer a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the item is faulty or we made an error with your order.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty.
• The wrong item was sent.
• The item was damaged during transit.

How to Request a Return

To start a return, please contact us at:

Email: Timeless.motionstore@gmail.com

Please include:

• Your order number
• Your full name
• The reason for the return
• Photos (if applicable)

Contact Us

If you have any questions about this policy, please contact us at:

Email: Timeless.motionstore@gmail.com